Below you'll find details of our returns policy, along with information about exchanging your items.
Can I return my item to you?
If you’re not happy with your order for any reason you can return it to us within 30 days of receiving them and we will provide you with a full refund or credit note. The item must be unworn and in sellable condition. To complete your return, we require a receipt or proof of purchase. Please do not send your item back to us after the 28-day period as we will no longer be able to issue a refund.
Where do I send my items back?
Please ensure items are unworn and in sellable condition and return to the below address, along with a note stating your order number and your reason for the return.
You will required to pay return postage.
The Strong Humans Club
50 Woodside Road
PLEASE NOTE: we cannot accept responsibility if your return is lost in the post. We highly recommend sending your return via a tracked service and obtaining proof of postage. If you cannot provide proof of delivery for a return I'm afraid we will be unable to refund you for the item(s) that you have sent to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
How long will refunds take to process?
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 day of receiving your items.
Can I exchange my items?
As this is a pre order store at the moment we can’t exchange items as we cannot guarantee we will have the item you wish to exchange for in stock.
The best thing to do is return your order to us in good sellable condition within 28 days of receiving it and we will issue a full refund and you can order the alternative item on the next launch.
Be sure to email email@example.com first as we may have the garment in stock and be able to exchange.
What if my item is faulty?
In the unlikely event that you receive a faulty item then we’re very sorry, we promise it doesn’t happen often. We keep a close eye when packing up your orders to send out to you but sometimes we miss things.
Email firstname.lastname@example.org along with your order number and the issue with your order and we will get it sorted straight away.
Help, my order was a gift!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, an email will be sent with the details.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.